Contact us

We value every connection. Whether you have a question about a design, need help with an order, or simply want to share feedback, our dedicated customer support team is ready to assist you. At Easy Company Outfitter LLC, we believe that great customer service is just as important as great t-shirts.

1. How to Reach Us

We offer multiple channels to make it as easy as possible for you to get in touch. Choose the method that works best for you.

📞 By Phone

Phone Number: +1 719 4960841 Available during business hours (see below).

When you call, you will speak directly with a real customer support representative based in the United States. We do not use automated phone trees or outsourced call centers. Please have your order number (if applicable) ready for faster service.

Pro tip: If you reach us outside of business hours, please leave a voicemail with your name, order number, and callback number. We will return your call within one business day.

✉️ By Email

Email Address: revettekerwin993@outlook.com

Email is ideal for:

• Detailed inquiries about product specifications or custom designs

• Attaching photos of damaged or incorrect items (for returns/exchanges)

• Wholesale or bulk order requests

• Partnership proposals

We strive to reply to every email within 4 business hours during our operating days. For emails received after 6 PM MST or on weekends, you will receive a response by the next business day.

🏢 By Postal Mail (Returns & Legal Correspondence)

Physical Address: Easy Company Outfitter LLC 1209 MOUNTAIN ROAD PL NE STE N ALBUQUERQUE, NM 87110 United States

Important notes:

• This address is for returns, legal documents, and written correspondence only. It is not a retail store open to the public (see Section 5 below).

• If you are returning a product, please first contact us to obtain a Return Authorization (RA) number. Unannounced returns may experience delays.

• For customer service inquiries, we strongly recommend using phone or email for the fastest response.

---

2. Business Hours

Our customer support team operates on Mountain Time (MT / MST) , as we are headquartered in West Jordan, Utah.

Holidays we observe: New Year’s Day, Memorial Day, Independence Day (July 4), Labor Day, Thanksgiving Day, Christmas Day.

Even when our team is offline, our website easycompany.store remains fully operational for placing orders, tracking shipments, and accessing our refund/return policy.

---

3. Contact Form

Prefer to type out your message? Use our secure contact form below. All fields are required unless marked optional.

(Note: In a real website implementation, this would be an HTML form. For the purpose of this page, we describe the form fields and how it works.)

Form Fields:

• Full Name (required)

• Email Address (required) – We will reply to this address.

• Order Number (optional but highly recommended for order-related inquiries) – Format: AMC-xxxxx.

• Subject (dropdown selection):

  • Order Status / Tracking

  • Returns & Refunds

  • Product Question (sizing, material, design)

  • Wholesale / Bulk Order

  • Partnership / Media

  • Technical Issue with Website

  • Other

• Message (required, minimum 10 characters, maximum 2000 characters)

• Attach File (optional, up to 5 MB; accepted formats: JPG, PNG, PDF) – For damage photos or design mockups.

After submitting: You will receive an automated confirmation email within 5 minutes. A human agent will then respond within the timeframes listed above.

We never share your contact information with third parties. See our Privacy Policy for details.

---

4. Frequently Asked Contact Questions (Before You Reach Out)

We want to save you time. Many common questions can be answered instantly without waiting for a support agent. Please review this list before contacting us.

❓ Order Status & Tracking

Q: Where is my order? A: You can track your order using the link sent to your email when your order shipped. If you did not receive a tracking number, please check your spam folder. If it’s been more than 5 business days since your order was placed (U.S. domestic) or 10 business days (international), contact us.

Q: Can I change my shipping address after placing an order? A: Yes, but only within 2 hours of placing your order. After that, the order may have already been sent to our fulfillment center. Contact us immediately via phone for address changes.

❓ Returns & Refunds

Q: How do I start a return? A: Please read our detailed Refund and Return Policy first. Then email us at revettekerwin993@outlook.com with your order number and photos of the issue. Do not mail items back without an RA number.

Q: How long does a refund take? A: Once we approve your return, refunds are processed within 3–5 business days via Stripe. The time it takes to appear in your bank account depends on your card issuer (typically 5–10 business days).

❓ Product & Sizing

Q: I’m between sizes. What should I do? A: Each product page on easycompany.store includes a detailed size chart (chest width, body length, sleeve length). Measure your favorite t-shirt and compare. When in doubt, size up—cotton can shrink slightly in the first wash.

Q: Are your shirts pre-shrunk? A: Most of our ring-spun cotton t-shirts are pre-shrunk. However, we recommend washing in cold water and tumble drying low to preserve fit and print quality.

❓ Payment & Security

Q: What payment methods do you accept? A: We accept all major credit/debit cards (Visa, Mastercard, American Express, Discover), Apple Pay, and Google Pay via Stripe. We do not accept PayPal, checks, or money orders.

Q: Is my credit card information safe? A: Absolutely. We use Stripe, a PCI Service Provider Level 1 certified payment processor. Your card details are never stored on our servers. See our Payment Methods page for more details.

❓ Website & Technical Issues

Q: I’m getting an error when I try to check out. What do I do? A: First, clear your browser cache and try again using a different browser (Chrome, Firefox, Safari). If the issue persists, take a screenshot and email it to revettekerwin993@outlook.com. We will escalate to our web team.

---

5. Our Physical Location & Map

While we are primarily an online business, we welcome serious inquiries and pre-arranged visits by appointment only. Our facility in West Jordan, Utah, serves as our administrative headquarters, design studio, and a small-scale quality assurance lab.

Easy Company Outfitter LLC 1209 MOUNTAIN ROAD PL NE STE N ALBUQUERQUE, NM 87110 USA

What you will find at this address:

• Corporate offices (customer support, design, management)

• Sample inspection area

• Limited returns processing

What you will NOT find:

• A retail store open to the public (we do not have a storefront)

• On-site production (our printing is done via partner facilities)

• Public restrooms or waiting areas

Directions: From Salt Lake City International Airport (SLC), take I-215 S to I-15 S. Exit at 9000 S (exit 299) and head west. Turn right onto S Center View Ct. Our building is on the right. Parking is available in the shared lot.

To schedule an appointment (wholesale clients, press, or serious partners only), please email revettekerwin993@outlook.com with “APPOINTMENT REQUEST” in the subject line. Walk-ins are not permitted.

---

6. Social Media & Community

We love connecting with our customers on social media. Follow us for:

• New design releases (every two weeks)

• Flash sales and promo codes (exclusive to followers)

• Behind-the-scenes content from our design team

• Customer spotlights (feature your AMBER CAT t-shirt)

Our official channels:

• Instagram: @ambercat.llc (most active)

• Facebook: /ambercat.llc

• Twitter (X): @ambercat_llc

• Pinterest: /ambercatllc

Please note: Direct messages on social media are monitored but not guaranteed for urgent issues. For order-specific questions, always use email or phone to ensure a documented reply.

---

7. Wholesale & Bulk Inquiries

Are you a boutique owner, event organizer, or corporate buyer looking for 20+ units? Easy Company Outfitter LLC offers volume discounts and custom design services for bulk orders.

What we offer for wholesale:

• Tiered pricing (starting at 15% off for 20–49 units, up to 30% off for 200+ units)

• Blank garment sourcing (we can print on your preferred blanks if they meet our quality standards)

• Private labeling (your brand tag sewn in, upon request)

• Fast turnaround: 7–14 business days for bulk orders, depending on quantity

To request a wholesale quote, please email: revettekerwin993@outlook.com Subject line: WHOLESALE INQUIRY – [Your Business Name] Include in your email:

• Desired product(s) and quantities

• Any custom artwork (or describe your vision)

• Ship-to address (for freight calculation)

• Expected deadline

A wholesale account manager will respond within 2 business days with a detailed quote and sample pricing.

---

8. Media & Press Inquiries

Journalists, bloggers, and content creators: We would love to hear from you. Easy Company Outfitter LLC has been featured in small independent fashion blogs and local Utah publications. We are open to:

• Product reviews (free samples provided for honest reviews)

• Interviews with our founder or creative director

• Collaborations for giveaways or affiliate partnerships

For press inquiries only, please contact: revettekerwin993@outlook.com Subject line: PRESS INQUIRY – [Your Outlet Name] Please include your deadline, audience size, and a brief description of the story angle.

We provide high-resolution product images, brand assets (logo files), and a media kit upon request.

---

9. Careers & Partnerships

Are you passionate about t-shirts, design, or e-commerce logistics? Easy Company Outfitter LLC is growing, and we occasionally hire for remote and on-site positions.

Current openings (as of this writing):

• Part-time Customer Support Agent (remote, U.S.-based only)

• Freelance Graphic Illustrator (international welcome)

• Warehouse Associate (West Jordan, UT – seasonal)

To apply: Send your resume and a brief cover letter to revettekerwin993@outlook.com with “JOB APPLICATION – [Position Title]” in the subject line.

Partnership opportunities: We are also open to collaborations with:

• Other print-on-demand services (technology integrations)

• Sustainable fabric suppliers

• Logistics providers (to expand our international footprint)

Email us with “PARTNERSHIP” in the subject line.

---

10. Escalation & Management Contact

While our standard support team resolves 95% of issues within one business day, we understand that sometimes a situation requires management attention. If you have already contacted us and feel your issue has not been resolved fairly, you may escalate to our operations management.

Management escalation email: revettekerwin993@outlook.com Subject line: ESCALATION – [Your Order Number or Original Ticket Number]

Please include:

• A summary of your issue

• What resolution you are seeking

• Any previous correspondence (forward the email thread)

Management reviews escalations every Tuesday and Thursday. You will receive a response within 3 business days. We treat every escalation with the seriousness it deserves.

---

11. Response Time Guarantee

At Easy Company Outfitter LLC, we are confident in our customer service. We make the following guarantees:

If we fail to meet these response times, we will issue a $5 store credit to your account as an apology. Simply reply to your own email or call back and mention “Response Time Guarantee” along with the timestamp of your original inquiry.

We hold ourselves accountable because you deserve nothing less.

---

Final Words: We Are Listening

Every message, call, and email helps us improve. Whether you are sharing a compliment about your new t-shirt or reporting a frustrating bug on our website, your voice directly shapes the future of Easy Company Outfitter LLC.

Thank you for choosing to shop with us. We look forward to serving you.

Contact us today:

• 📞 +1 719 4960841

• ✉️ revettekerwin993@outlook.com

• 🏢 7533 S Center View Ct Ste R, West Jordan, UT, 84084

Return to our Homepage | Read our About Us | Review our Payment Methods