Refund and Return Policy

At Easy Company Outfitter LLC, your satisfaction is not just a goal – it is our standard. We stand behind every t‑shirt, hoodie, and product that leaves our fulfillment centers. However, we also understand that sometimes an item simply does not work for you. Maybe the fit is not right. Maybe the color looks different on your screen. Or maybe – on the rare occasion – there is a manufacturing defect.

This Refund and Return Policy explains your rights, our responsibilities, and the exact steps to follow when you need to return an item or request a refund. We have designed this policy to be fair, transparent, and easy to follow, while protecting both our customers and our small business.

Please read this entire policy before initiating a return. If you have any questions, our customer support team is ready to help at +1 719 4960841 or revettekerwin993@outlook.com.

1. Our Promise to You – Satisfaction Guaranteed

Easy Company Outfitter LLC was founded on the belief that buying a t‑shirt online should be risk‑free. You cannot feel the fabric. You cannot try it on. You have to trust photos and size charts. That is why we offer a 30‑Day Satisfaction Guarantee on all standard retail orders.

What this means in plain English: If you are not completely happy with your purchase for any reason – including fit, fabric feel, or even just not loving the design in person – you may return the item within 30 days of delivery for a full refund (excluding original shipping charges, unless the error was ours).

We do not play games. We do not charge hidden “restocking fees.” We do not require you to call a premium‑rate number. Our return process is straightforward and designed to earn your long‑term trust.

2. Return Eligibility – What Can Be Returned

To be eligible for a return, an item must meet all of the following conditions:

Important: “Unworn” means you may have tried the item on briefly to check fit, but you may not have worn it for an extended period, washed it, or worn it outdoors. We reserve the right to refuse returns that show obvious signs of wear, including deodorant marks, makeup stains, or stretched fabric.

3. Timeframes – How Long You Have to Request a Return

We use the delivery date as the starting point for all return timeframes. You can find your delivery date by checking the tracking number sent to your email.

Example: Your order is delivered on June 1. You have until July 1 to contact us and request a return. Once we approve it, you must ship the item back by July 15. After we receive it (typically within 5–10 days), we issue your refund.

Late returns: If you miss the 30‑day window, we may still accept the return at our discretion, but you will only receive store credit (not a cash refund). After 60 days, no returns are accepted.

4. Non‑Returnable Items (Final Sale)

To protect hygiene, safety, and the integrity of our limited‑edition designs, certain categories are final sale and cannot be returned or exchanged. Please check the product page before ordering – final sale items are clearly marked with “Final Sale – No Returns” in the product description.

Non‑returnable items include:

• Underwear, socks, and face masks (for hygiene reasons)

• Custom / personalized items (any t‑shirt printed with a custom name, logo, or design created specifically for you)

• Clearance items (products discounted by 50% or more)

• Limited edition “drop” items (explicitly marked as non‑returnable at launch)

• Gift cards (digital or physical)

• Items returned after 60 days from delivery

If you receive a defective or damaged final‑sale item, we will still honor our defect policy (see Section 5 below). “Final sale” means no returns for change of mind – not that we abandon quality.

5. Damaged, Defective, or Incorrect Items

We take extraordinary care in quality control. Before every order is packed, a team member inspects the print alignment, fabric integrity, and overall finish. However, mistakes can happen. If you receive an item that is damaged, has a manufacturing defect, or is the wrong design/size/color, we will make it right – at no cost to you.

What Qualifies as Defective?

• Print defect: Cracked, peeling, blurred, misaligned, or missing artwork.

• Fabric defect: Holes, loose seams, stains, or discoloration that was not disclosed.

• Wrong item: You ordered a large, we sent a small. You ordered a cat design, we sent a dog design.

• Damaged in transit: The package arrived torn, wet, or crushed, and the t‑shirt is affected.

What Does NOT Qualify as Defective?

• Slight color variation between what you see on your monitor and the physical product (every screen displays colors differently).

• Normal shrinkage after washing (always wash cold and tumble dry low).

• Fit that is different than expected (that is a change‑of‑mind return, not a defect).

• A design that you decide you do not like after seeing it in person (again, that is a standard return).

Our Process for Defective / Incorrect Items

1. Contact us within 14 days of delivery (we are more generous than many retailers, but act promptly).

2. Provide your order number and clear photos of the issue (for defects) or a photo of the incorrect item next to the packing slip.

3. We will review your claim within one business day.

4. If approved, we will:

   • Send a free replacement (identical item) at no charge, including shipping, OR

   • Issue a full refund (including original shipping costs) and you may keep the defective item (we rarely ask for it back, as shipping is more expensive than the product).

5. You do not need to return defective items unless we specifically request it (we will provide a prepaid shipping label if so).

Note: For wrong items (e.g., wrong size sent), we may ask you to return the incorrect item using a prepaid label. Once we receive it, we ship the correct item.

6. Change of Mind / Fit Issues

If you simply changed your mind, ordered the wrong size, or do not like the fabric feel, you may still return the item under our 30‑Day Satisfaction Guarantee. However, unlike defective returns, you are responsible for return shipping costs (unless you opt for store credit – see below).

Standard Return (Change of Mind) – What You Get

• Refund to original payment method for the product price only (original shipping charges are non‑refundable).

• Return shipping cost is paid by you.

• A restocking fee? No. We do not charge restocking fees.

Alternative: Store Credit (Better Value)

If you choose store credit instead of a cash refund, we will:

• Refund the full product price (same as cash).

• Waive your return shipping cost – we will provide a prepaid shipping label.

• Give you an extra 10% bonus on your store credit (e.g., return a $30 shirt, receive $33 in store credit).

Store credit never expires and can be used on any future purchase at easycompany.store. This option is better for the environment (fewer shipping trips) and better for your wallet.

How to Request a Change‑of‑Mind Return

Follow the steps in Section 7 below. In your request, clearly state “Change of Mind” and specify whether you want a cash refund (you pay return shipping) or store credit (we pay return shipping).

7. How to Initiate a Return (Step‑by‑Step)

Do not send items back without contacting us first. Unannounced returns may be refused or delayed. Follow this process exactly.

Step 1: Gather Your Information

• Order number (found in your confirmation email, format: AMC‑xxxxx)

• Email address used at checkout

• Reason for return (defect, wrong item, change of mind, etc.)

• Photos or videos (if claiming defect or damage)

Step 2: Contact Our Returns Department

Email (preferred for documentation): revettekerwin993@outlook.com Subject line: RETURN REQUEST – [Your Order Number]

Phone (for urgent issues): +1 719 4960841 (Call during business hours: Monday–Friday, 9 AM–6 PM MT)

What to write in your email:

Subject: RETURN REQUEST – AMC-12345 Dear Easy Company Outfitter LLC Team, I would like to request a return for the following item(s): - Order #: AMC-12345 - Item name: [e.g., "Desert Nights Vintage T‑Shirt"] - Size/Color: L / Sand - Reason: [Defective print / Wrong size sent / Change of mind] I have attached photos showing the issue (if applicable). My preference: [Cash refund to my card / Store credit] Thank you. [Your Full Name]

Step 3: Receive Return Authorization (RA)

Within 4 business hours (Monday–Friday), we will reply with:

• A Return Authorization (RA) number (e.g., RA‑12345)

• A return shipping address (usually our West Jordan, UT address, but may vary for international returns)

• If you chose store credit: a prepaid USPS or UPS label (for U.S. returns)

• If you chose cash refund: instructions to ship the item at your own cost

Do not write anything on the product packaging. Write the RA number clearly on the outside of the shipping box/envelope.

Step 4: Pack and Ship

• Use the original packaging if available, or any sturdy box/poly mailer.

• Fold the item neatly. Do not crumple.

• Include a printout of your return authorization email (or handwrite the RA number on a slip of paper inside).

• Affix the shipping label (prepaid if provided, or your own label).

Step 5: Drop Off

• For prepaid labels: Drop off at any USPS or UPS location (as specified).

• For customer‑paid returns: Use a trackable shipping method (USPS Priority, UPS Ground, FedEx). We are not responsible for lost returns without tracking.

Step 6: Wait for Inspection & Refund

Once we receive the package (typically 3–7 business days for U.S. returns), our team inspects the item within 2 business days. After approval, refunds are processed within 5 business days (see Section 9).

8. Return Shipping Costs – Who Pays What

This table summarizes return shipping responsibility based on the reason.

Estimated return shipping costs (U.S. domestic, customer‑paid):

• Single t‑shirt (lightweight poly mailer): $4.50 – $6.50 via USPS Ground Advantage

• 2–3 t‑shirts: $6.00 – $9.00

• Hoodie (heavier): $8.00 – $12.00

International return shipping: See Section 12 below.

9. Refund Process – How Money Is Returned to You

Once your return is approved and the item is received (or earlier, for defects where we do not require a return), we initiate a refund via Stripe back to your original payment method.

Refund Timeline

What Gets Refunded?

• Product price: 100% (excluding any discounts applied at purchase)

• Original shipping cost: Refunded only if the return is due to our error (defect/wrong item). For change‑of‑mind returns, original shipping is not refunded.

• Taxes: Refunded proportionally to the product price (per state laws).

Refund to Different Payment Methods

Partial Refunds

We may issue a partial refund (less than full product price) in the following cases:

• Item returned with minor stains or damage that was not reported (e.g., you wore it and spilled coffee). Partial refund amount determined case by case.

• Item returned after 30 days but before 60 days (store credit only, at 80% of value).

• Missing parts (e.g., you returned a hoodie without the drawstring).

We will always notify you before issuing a partial refund and give you the option to have the item returned to you (at your cost).

No Refund Situations

Refunds will be denied and the item discarded or returned to you (at your cost) if:

• Item shows obvious wear, washing, or pet hair.

• Item smells of smoke, perfume, or deodorant.

• Return request made after 60 days.

• Non‑returnable item (see Section 4).

10. Exchanges – Getting a Different Size or Design

We do not offer direct exchanges in the traditional sense (where you send back an item and we ship a replacement simultaneously). Instead, we use a two‑step process that is faster and more reliable.

For Size Exchanges (Change of Mind)

1. Initiate a return as described in Section 7, choosing store credit (so we pay return shipping).

2. Once we receive your return and issue store credit (plus 10% bonus), place a new order for the correct size on our website.

3. The new order ships immediately – no waiting for the return to be processed.

Why not direct exchange? Because our inventory fluctuates quickly. If we hold a replacement for you while your return is in transit, the size you want might sell out anyway. Store credit gives you flexibility and speed.

For Defective Item Exchanges

If you received a defective item and want a replacement of the exact same product, we handle this as a free replacement (not a return). Contact us with photos, and we will ship a new one immediately – you do not need to return the defective item unless we request it. This is faster than any exchange process.

11. Cancellations – Before Your Order Ships

Changed your mind immediately after clicking “Pay Now”? You may cancel your order for a full refund if the order has not yet been sent to our fulfillment partner.

Cancellation Window

• Within 2 hours of placing the order: 100% guaranteed cancellation. Call us at +1 719 4960841 or email immediately. We will refund the full amount, including any shipping charges.

• Between 2 and 12 hours: Possible but not guaranteed. We will check if the order is still in “pending” status. If it has already been transmitted to the print facility, we cannot cancel.

• After 12 hours: Highly unlikely to cancel, as production may have started.

How to Request a Cancellation

1. Call us immediately (fastest method) at +1 719 4960841.

2. Provide your order number and the email used at checkout.

3. If we confirm cancellation, you will receive a refund within 3–5 business days.

Note: Once an order is marked “Shipped,” cancellation is impossible. You must then follow the standard return process after delivery.

12. International Returns – Special Considerations

We love our international customers! However, return logistics are more complex across borders. Please read carefully if you are returning an item from outside the United States.

Eligibility

International returns follow the same 30‑day window and condition requirements as domestic returns. However, we strongly recommend store credit over cash refund for international returns, because return shipping costs are high.

Return Shipping Costs (International)

• Defective / wrong item (our error): We will reimburse you for reasonable return shipping costs (up to $20 USD) after we receive the item. Alternatively, we may simply send a replacement and let you keep the defective item.

• Change of mind: You pay all return shipping costs. Given typical international rates ($15–$35 USD), returning a single t‑shirt often costs more than the shirt itself. In these cases, we may suggest donating the item locally and providing a partial store credit instead.

Customs & Duties

• If you return an item, you are responsible for any customs fees or import duties imposed by your country on the return shipment. We recommend marking the package as “Returned Goods” to avoid additional charges.

• Original duties and taxes paid at purchase are non‑refundable, as those were collected by your government, not by Easy Company Outfitter LLC.

How to Initiate an International Return

Email revettekerwin993@outlook.com with “INTERNATIONAL RETURN” in the subject line. We will provide a special return address (usually our U.S. address) and specific instructions to minimize your costs.

13. Chargebacks – Why We Encourage You to Contact Us First

A chargeback is when you dispute a charge directly with your credit card issuer, bypassing our return process. While this is your legal right, we strongly urge you to contact us first for any issue.

Why Contact Us First?

• Speed: We can issue a refund or replacement within days. Chargebacks take weeks or months.

• Fairness: Chargebacks cost us fees ($15–$30 per dispute) and can harm our ability to process cards. If we resolve the issue amicably, you avoid the hassle of a dispute.

• Relationship: We are a small, honest business. Give us the chance to make things right.

If You File a Chargeback Without Contacting Us

• We will provide Stripe with evidence (tracking showing delivery, proof of our return policy, communication records).

• If the bank rules in our favor, the chargeback is reversed, and you may still need to return the item.

• If the bank rules in your favor, we accept that decision, but you may be banned from future purchases.

Our promise: We will never retaliate against a customer who files a legitimate chargeback for fraud (e.g., a charge you truly did not authorize). But for change‑of‑mind or fit issues, please use our return process.

14. Return Policy for Wholesale / Bulk Orders

Wholesale customers (orders of 20+ units) have a separate return policy, as defined in the wholesale agreement signed at purchase. In general:

• Defective items: Same as retail – we replace or refund.

• Change of mind / overstock: No returns accepted unless agreed in writing before purchase.

• Samples: Sample orders (1–5 pieces) follow the standard retail return policy.

If you are a wholesale buyer and need to discuss a return, contact our wholesale department directly at revettekerwin993@outlook.com with “WHOLESALE RETURN” in the subject line.

15. Frequently Asked Questions (Return & Refund)

Q: How long do I have to return an item? A: You must request a return within 30 days of delivery. Then you have 14 additional days to ship it back.

Q: Do I need the original packaging? A: No. Any sturdy box or poly mailer is fine.

Q: Who pays for return shipping if the shirt doesn’t fit? A: You do, unless you choose store credit – then we pay.

Q: Can I return a shirt that I washed? A: No. Washed items are not eligible unless they were defective and the defect appeared after washing according to care instructions.

Q: How soon will I get my refund? A: Within 5 business days after we receive and inspect the return. Your bank may take 5–10 additional days to post the credit.

Q: I lost my order number. Can I still return? A: Yes, if you can provide the email address used at checkout and your full name. We can look up your order.

Q: Do you offer free returns? A: Free returns for defective/wrong items. For change of mind, free returns only if you accept store credit (with 10% bonus).

Q: Can I return a gift? A: Yes. The gift recipient can request a return. Refund will go back to the original purchaser’s payment method unless we arrange a store credit for the recipient.

Q: What if my return is lost in the mail? A: If you used a trackable method (which we recommend), we will honor the tracking as proof of return. If you used untracked standard mail and we never receive it, we cannot issue a refund.

Q: Do you accept returns from military APO/FPO addresses? A: Yes. Please contact us first for special instructions, as return shipping from APO addresses is handled through USPS.

16. Contact Us for Return Support

Our returns team is here to help. Do not hesitate to reach out with any questions, even if you are just thinking about a return.

Phone (fastest for urgent issues): +1 719 4960841

Email (best for documentation and photos): revettekerwin993@outlook.com

Mail (for returns only – after receiving RA): Easy Company Outfitter LLC – Returns 1209 MOUNTAIN ROAD PL NE STE N ALBUQUERQUE, NM 87110 USA

When contacting us, please have ready:

• Your order number

• The email address on the order

• A clear description of the issue

• Photos (if applicable)

Response time guarantee: We will acknowledge your return request within 4 business hours (Monday–Friday, 9 AM–6 PM MT). For emails sent after hours or on weekends, you will receive a response by the next business day.

Final Words: We Are Reasonable People

This policy is written to be comprehensive, but it cannot cover every unique situation. If you have a problem that does not fit neatly into one of these categories – perhaps your package was stolen from your porch, or your dog chewed the shirt five minutes after delivery – please still contact us. We are reasonable human beings, not robots. We will do our best to find a fair solution.

Thank you for shopping at Easy Company Outfitter LLC. Your trust is our most valuable asset.