Shipping Policy

At Easy Company Outfitter LLC, we believe that the excitement of receiving your new t‑shirt should never be ruined by confusion, delays, or hidden fees. That is why we have built a shipping operation that balances speed, affordability, and reliability – whether you live in Utah, Texas, Tokyo, or London.

This Shipping Policy explains everything you need to know about how we process, pack, and deliver your orders. Please read it carefully before making a purchase. If you have any questions not answered here, our customer support team is ready to help at +1 719 4960841 or revettekerwin993@outlook.com.

1. Order Processing Time

Processing time is the period between when you place your order and when we hand it over to the shipping carrier. This is different from shipping time.

Standard Processing (Most Orders)

• 2 to 5 business days for most t‑shirts, hoodies, and other standard products.

• Business days are Monday through Friday, excluding major U.S. holidays (see Section 17).

• Orders placed after 2:00 PM MT are considered placed on the next business day.

Expedited Processing (Paid Upgrade)

• 1 business day for orders that select “Expedited Processing” at checkout (additional fee of $9.99).

• Expedited processing is only available for domestic U.S. orders.

Why does processing take 2–5 days?

We use a print‑on‑demand (POD) model. Unlike traditional retailers who keep pre‑printed shirts in a warehouse, we print each shirt after you order it. This allows us to offer a wider variety of designs and sizes without waste, but it requires additional time. We are proud that our 2–5 day average is actually faster than many POD competitors (which often take 5–7 days).

Order Cutoff Times

• Same‑day processing (for expedited orders): Orders must be placed by 12:00 PM MT.

• For standard orders, processing begins the next business day.

Weekends & Holidays

We do not process or ship orders on Saturdays, Sundays, or U.S. federal holidays. Orders placed on Friday after 2:00 PM MT will begin processing on the following Monday (or Tuesday if Monday is a holiday).

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2. Domestic Shipping (United States)

Once your order has been processed, it is shipped from one of our U.S. fulfillment centers (typically Utah or California). We offer several domestic shipping options.

Domestic Shipping Methods

Actual costs are calculated at checkout based on weight and destination zip code.

Free Standard Shipping (U.S. Only)

• Eligibility: Orders with a subtotal of $75 or more (after discounts, before tax).

• Method: Standard Ground (USPS Ground Advantage or UPS Ground).

• No promo code needed – free shipping is automatically applied at checkout.

• Free shipping does not apply to expedited methods (Priority, 2nd Day, Next Day). If you upgrade, you pay the difference.

Delivery Area

We ship to all 50 U.S. states, including Alaska and Hawaii. However, shipping to Alaska and Hawaii may take longer (up to 10 business days) and may cost slightly more (calculated at checkout). We do not ship to U.S. territories (Guam, Puerto Rico, US Virgin Islands, American Samoa, Northern Mariana Islands) at this time, with the exception of APO/FPO addresses (see Section 9).

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3. International Shipping

We are proud to serve customers around the world. International shipping is available to over 40 countries.

Available International Destinations

North America:

• Canada

Europe:

• United Kingdom, Germany, France, Italy, Spain, Netherlands, Belgium, Austria, Switzerland, Ireland, Denmark, Sweden, Norway, Finland, Poland, Portugal, Greece, Czech Republic, Hungary

Asia & Pacific:

• Japan, South Korea, Singapore, Australia, New Zealand, Hong Kong

Middle East:

• Israel, United Arab Emirates (limited service)

If your country is not listed above, please email us – we may be able to add it on a case‑by‑case basis.

International Shipping Methods

Actual costs vary by weight and destination. DHL Express is recommended for time‑sensitive orders.

Important Notes for International Customers

• Customs clearance can add 1–7 business days to delivery times. We have no control over customs delays.

• Import duties, VAT, and taxes are not included in our prices or shipping charges. You are responsible for these fees (see Section 12).

• Tracking is available for all international shipments, but tracking may stop updating once the package leaves the United States. In many countries, the local postal service provides final delivery confirmation.

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4. Shipping Costs & Free Shipping Threshold

Shipping costs are calculated in real time at checkout based on three factors:

1. Total weight of the items (including packaging)

2. Destination (zip code or country)

3. Selected shipping method (standard, expedited, etc.)

Estimated Shipping Costs (U.S. Domestic)

Estimated International Shipping Costs (Standard)

Free Shipping Details (U.S. Only)

• Minimum order: $75 (subtotal after discounts, before tax).

• Method: Standard Ground only.

• Not combinable with other shipping discounts.

• If you return items and your order total falls below $75, we reserve the right to deduct the original shipping cost from your refund (unless the return is due to our error).

Free Shipping for International Orders

We do not currently offer free international shipping. However, for orders over $150, we may offer a 50% discount on standard international shipping. This is applied automatically at checkout where available.

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5. Carriers We Use

We partner with multiple carriers to ensure the best balance of speed and cost for every destination.

Carrier selection: We automatically select the best carrier for your order based on weight, destination, and shipping speed. You cannot choose a specific carrier (e.g., “USPS only”) except by selecting a specific shipping method (e.g., “USPS Priority Mail” is available as an option at checkout).

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6. Tracking Your Order

Every order shipped from Easy Company Outfitter LLC includes a tracking number at no additional charge.

How to Track

1. Email notification: When your order ships, we send a shipping confirmation email containing your tracking number and a direct link to the carrier’s tracking page.

2. Account dashboard: If you created an account, log in at easycompany.store, go to “Order History,” and click “Track Package.”

3. Carrier website: Copy the tracking number and paste it directly into the carrier’s website (USPS.com, UPS.com, FedEx.com, DHL.com).

Tracking Updates

• U.S. domestic: Tracking is typically updated within 24 hours of shipment.

• International: Tracking may show “Label Created” for 2–3 days before the first scan. Once the package leaves the U.S., updates may be less frequent. Some countries’ postal services provide more detailed local tracking.

What If Tracking Does Not Update?

• Wait 48 hours from the time you received the shipping confirmation. Sometimes carriers miss the first scan.

• If after 48 hours there is still no update, contact us at revettekerwin993@outlook.com. We will open an inquiry with the carrier.

Can I Get Text Alerts?

Most carriers offer free SMS or email alerts. Visit the carrier’s tracking page and look for “Get Alerts” or “Notify Me.”

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7. Delivery Timeframes (Detailed Table)

The following table shows total time from order placement to delivery (processing + shipping). These are estimates, not guarantees.

United States (Lower 48 States)

Alaska & Hawaii

• Standard Ground: Processing 2–5 days + shipping 7–10 days = 9–15 business days total.

• Priority or Expedited: Similar to lower 48 but may add 1–2 extra days.

International (Examples)

Note: Business days do not include weekends or public holidays. Customs clearance can add additional days not shown above.

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8. Shipping Restrictions

We cannot ship to certain addresses or locations due to carrier limitations, legal restrictions, or logistical challenges.

Restricted Address Types

• Freight forwarders: We do not ship to freight forwarder addresses. If we detect a freight forwarder address, we may cancel the order.

• Hotels or temporary accommodations: We strongly advise against shipping to hotels. We are not responsible for packages lost or stolen at hotel front desks.

• Prison addresses: We do not ship to correctional facilities.

Restricted Products for International Shipping

Some countries restrict imported textiles or have quota limits. We are not aware of any current restrictions for t‑shirts to our listed countries, but it is your responsibility to verify that your country allows import of used or new clothing (though our products are new).

Age‑Restricted Deliveries

Some carriers may require an adult signature for delivery if the package is left in an unsecured location. We do not require signature by default, but you may request “Signature Required” for an additional fee of $3.99 by emailing us after placing your order.

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9. APO / FPO / DPO Military Addresses

We proudly support our military members stationed overseas. We ship to APO (Army Post Office), FPO (Fleet Post Office), and DPO (Diplomatic Post Office) addresses via USPS.

How It Works

• During checkout, select “United States” as the country, then enter the APO/FPO/DPO address as you normally would.

• Use the appropriate state code: AE (Armed Forces Europe), AA (Armed Forces Americas), or AP (Armed Forces Pacific).

• Zip codes for APO/FPO are 5‑digit (e.g., 09012).

Delivery Times to APO/FPO

• Processing time: 2–5 business days (same as domestic).

• Shipping time: 10–21 business days (sometimes longer depending on military transport).

• Tracking: USPS provides tracking until the package leaves the U.S. Once it enters the military postal system, tracking may not update until delivery.

Restrictions

• We cannot ship to APO/FPO addresses via UPS or DHL – only USPS.

• Size and weight limits apply (maximum 70 lbs, but our products are well under that).

• Some APO/FPO addresses in certain conflict zones may be temporarily suspended. If your order is undeliverable, we will notify you.

Returns from APO/FPO

If you need to return an item from an APO/FPO address, please contact us first. Return shipping can be complex; we may offer store credit instead of requiring a physical return.

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10. PO Boxes

We do ship to PO Boxes within the United States, but only via USPS. UPS and FedEx cannot deliver to PO Boxes.

How to Enter a PO Box Address

• Use “PO Box” followed by the box number in the address line.

• Provide a valid city, state, and zip code associated with the PO Box.

Important Notes for PO Box Deliveries

• Delivery time may be slightly longer because USPS must sort to the specific post office box.

• We cannot offer expedited shipping (UPS 2nd Day, Next Day) to PO Boxes – you must select a USPS method (Standard Ground or Priority Mail).

• If you accidentally select a UPS method with a PO Box address, we will automatically downgrade your shipping to USPS Priority Mail and refund the difference.

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11. Expedited Shipping Options

If you need your order faster than our standard 5–12 business days, we offer several upgrades.

Expedited Processing (U.S. Only)

• Cost: $9.99

• What it does: Reduces processing time from 2–5 days to 1 business day.

• How to select: At checkout, choose “Expedited Processing” as an add‑on before selecting a shipping method.

Expedited Shipping Methods (U.S. Only)

Combined Expedited Processing + Next Day Air

For the fastest possible delivery (2 business days total):

1. Select “Expedited Processing” ($9.99)

2. Select “UPS Next Day Air” (cost varies)

3. Order by 12:00 PM MT on a business day. Example: Order Monday by 12 PM MT → processed Monday → shipped Monday → delivered Tuesday.

Refunds for Expedited Shipping

If we fail to meet the promised processing or delivery time due to our error (not carrier delays), we will refund the expedited shipping fee. Contact us within 7 days of the expected delivery date.

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12. Customs, Duties, & Taxes (International)

This is one of the most important sections for international customers. Please read carefully.

Who Pays Customs Fees?

You do. As the importer of record, you are solely responsible for any customs duties, import taxes, VAT (Value Added Tax), brokerage fees, or other charges imposed by your country’s government.

Do You Collect These Fees at Checkout?

No. We only collect the product price and shipping fee. We do not act as your customs broker. Some countries (e.g., United Kingdom for orders under £135) may require us to collect VAT at checkout. If that applies to your order, the VAT line will appear separately at checkout. For most countries, however, fees are collected upon delivery.

How Are Customs Fees Calculated?

Each country has its own rules. Typically:

• Duty rate: 0% – 15% of the product value (t‑shirts often have low or zero duty under trade agreements).

• VAT/GST: 5% – 25% (e.g., UK 20%, EU 19–25%, Australia 10%, Canada 5–12% depending on province).

• Brokerage fee: A flat fee charged by the carrier for processing customs (e.g., UPS charges $10–$20).

Estimated Total Fees (Example)

You order a $30 t‑shirt shipped to the UK:

• Product value: $30

• Shipping: $15

• Total for customs: $45

• UK VAT at 20%: $9

• Brokerage fee: $0 if shipped via Royal Mail; $15 if via UPS. You could owe $9–$24 upon delivery.

What If I Refuse to Pay Customs?

If you refuse to pay customs duties and the package is abandoned or returned to us:

• We will refund the product price minus a 20% restocking fee to cover return shipping and handling.

• Original shipping charges are non‑refundable.

• You may also be charged a return shipping fee by the carrier, which we will deduct from your refund.

Can You Undervalue the Package to Reduce Duties?

No. That is illegal (customs fraud). We always declare the actual value paid. We will not falsify customs forms under any circumstances.

How Will I Know I Owe Customs?

The carrier (USPS, DHL, UPS, or your local post) will contact you via mail, email, or SMS. You may need to pay online before delivery or pay the driver upon arrival. If you do not pay, the package will be held at customs and eventually returned.

Pro Tip for International Customers

To avoid surprises, check your country’s de minimis threshold (the value below which no duties are charged). Examples:

• United States (incoming): $800 (but you are exporting, not importing)

• United Kingdom: £135 (you may owe VAT below this, but often collected at checkout)

• Canada: CAD $20 (very low – most orders will owe duties)

• Australia: AUD $1000 (no duties below this, but GST may apply)

• EU: €150 for duties, but VAT applies on all imports

We recommend using an online duty calculator before ordering.

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13. Lost, Stolen, or Damaged Packages

Lost Packages (Never Delivered)

If your tracking shows “Delivered” but you did not receive the package:

1. Wait 24 hours. Sometimes carriers mark packages as delivered a day early.

2. Check with neighbors, front desk, or mailbox room.

3. Contact the carrier to open a lost package claim. We will assist by providing proof of shipment.

4. If the carrier confirms the package is lost (not just delayed), we will send a free replacement (if the product is still available) or issue a full refund (including shipping). This applies only to packages that never show delivery confirmation.

We are not responsible for packages stolen after delivery confirmation. Once the carrier marks the package as delivered, the risk of loss transfers to you. For high‑value orders, we recommend shipping to a secure location or requiring a signature ($3.99 fee).

Damaged in Transit

If your package arrives visibly damaged and the t‑shirt inside is affected:

1. Take photos of the damaged box and the damaged product before opening or discarding anything.

2. Contact us within 7 days of delivery at revettekerwin993@outlook.com.

3. We will file a claim with the carrier on your behalf and send you a free replacement (or refund if the design is discontinued).

Carrier Investigations

For lost or damaged claims, we may ask you to wait up to 10 business days while the carrier investigates. We will keep you updated.

What If My Tracking Never Updates Beyond “Label Created”?

If 10 business days have passed since you received your shipping confirmation and the carrier still shows “Label Created” (no scan), contact us. We will assume the package was lost before leaving our facility and will reship or refund.

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14. Incorrect Addresses & Returned Shipments

You Provided the Wrong Address

• If you realize within 2 hours of placing the order: Call us at +1 719 4960841. We can update the address before processing begins.

• If the order has already been processed but not shipped: We may be able to change the address. Email us immediately.

• If the order has already shipped: We cannot change the address. You must contact the carrier to request a delivery change (fees apply). If the package is returned to us as undeliverable, we will contact you to arrange reshipment at your cost (you pay shipping again).

Undeliverable as Addressed (Returned to Sender)

Reasons a package may be returned:

• Incorrect or incomplete address (missing apartment number, wrong zip code)

• Recipient moved and did not forward mail

• Carrier unable to access delivery location

What happens then:

• We will email you using the address on file.

• You may choose:

  • Reshipment: Pay a new shipping fee (same cost as original). No additional product charge.

  • Refund: We will refund the product price minus a $5 restocking fee (to cover return shipping costs). Original shipping is not refunded.

• If we do not hear from you within 30 days, we will process a refund (minus fees) and donate the returned product.

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15. Split Shipments (Multiple Packages)

If your order contains multiple items, they may be shipped in separate packages (split shipment) if:

• Items are fulfilled from different locations (e.g., t‑shirt from Utah, hoodie from California).

• One item is on backorder (rare – we try not to sell backordered items).

How You Will Know

• Each package has its own tracking number.

• Your shipping confirmation email will list all tracking numbers.

• You will receive separate email notifications for each shipment.

No Extra Cost

Split shipments do not incur additional shipping charges for you.

Partial Delivery

If you receive only part of your order, do not panic. Check your email for multiple tracking numbers. The remaining items are likely in a second package that may arrive a day or two later.

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16. Shipping Alerts & Notifications

We want you to stay informed. Here is what you will receive:

Sign Up for Carrier Alerts

We recommend visiting the carrier’s tracking page and entering your phone number or email for real‑time alerts. This is especially useful for international shipments.

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17. Holiday Shipping Schedule

During major holidays, processing and shipping times may be longer than usual. We post updated cutoff dates on our homepage banner.

Holidays Observed (No Processing or Shipping)

• New Year’s Day (January 1)

• Memorial Day (last Monday of May)

• Independence Day (July 4)

• Labor Day (first Monday of September)

• Thanksgiving Day (fourth Thursday of November)

• Day after Thanksgiving (limited operations)

• Christmas Day (December 25)

• Day after Christmas (limited operations)

Holiday Cutoff Dates (for Delivery Before Christmas)

For U.S. customers who want their order by December 24:

• Standard Ground: Order by December 10

• USPS Priority: Order by December 14

• UPS 2nd Day Air: Order by December 18

• UPS Next Day Air + Expedited Processing: Order by December 20

These are estimates. We recommend ordering early.

Peak Season (November – December)

Processing times may extend to 7–10 business days due to high volume. We appreciate your patience.

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18. Weather & Force Majeure Delays

We are not responsible for shipping delays caused by:

• Severe weather (hurricanes, blizzards, floods, wildfires)

• Natural disasters (earthquakes, tornadoes)

• Strikes or labor disputes involving carriers (e.g., USPS or UPS strikes)

• Pandemics or public health emergencies

• War, terrorism, or civil unrest

• Customs holds or government actions

These are force majeure events. If such an event occurs, we will communicate delays via email and our website. We will not refund shipping charges for delays outside our control.

However, if a force majeure event prevents us from fulfilling your order for more than 30 days, you may request a full refund (including shipping).

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19. Shipping Policy for Wholesale Orders

Wholesale customers (orders of 20+ units) have separate shipping terms as defined in their wholesale agreement. In general:

• Processing time: 5–10 business days (depending on order complexity)

• Shipping methods: Freight (LTL) for large orders, or UPS/USPS for smaller bulk orders.

• Shipping costs: Quoted separately; not included in product pricing.

• Shipping insurance: Required for wholesale orders over $500 (cost added to invoice).

• Signature required: All wholesale orders over $500 require an adult signature at delivery.

For wholesale shipping inquiries, email revettekerwin993@outlook.com with “WHOLESALE SHIPPING” in the subject line.

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20. Frequently Asked Questions (Shipping)

Q1: How long does it take to get a tracking number?

A: You will receive a tracking number via email within 2–5 business days after placing your order (when the order ships). If you have not received tracking after 6 business days, please contact us.

Q2: Can I change my shipping address after the order has shipped?

A: No. Once the carrier has the package, we cannot redirect it. You may be able to use the carrier’s “Delivery Change” feature (e.g., UPS My Choice) for a fee.

Q3: Why is my international package stuck in customs?

A: Customs agencies operate independently. They may hold packages for inspection, request additional documentation, or await payment of duties. We cannot expedite customs. Contact your local customs office with your tracking number.

Q4: Do you offer shipping insurance?

A: We do not offer separate shipping insurance for retail orders. However, we cover lost packages (that never show delivery) at our own expense. For stolen packages after delivery, we recommend you check with your renters or homeowners insurance.

Q5: Can I schedule a specific delivery date?

A: No. Carriers do not allow us to specify a delivery date. You may be able to use carrier hold‑for‑pickup options (e.g., UPS Access Point) after receiving your tracking number.

Q6: Why was I charged sales tax on shipping?

A: In some U.S. states, shipping charges are taxable. We follow state tax laws automatically.

Q7: What is your return shipping address?

A: Do not ship returns without a Return Authorization (RA) number. Once you obtain an RA, we will provide the return address (usually our West Jordan, UT office). Unauthorized returns may be refused.

Q8: Can you ship to a freight forwarder?

A: We do not recommend it, and we may cancel orders with freight forwarder addresses due to high rates of fraud and lost packages. If you choose to use a forwarder, you assume all risk.

Q9: Do you ship to Russia, Belarus, or Ukraine?

A: No, due to ongoing conflicts and shipping restrictions. We also do not ship to North Korea, Iran, Syria, Cuba, or any country under U.S. sanctions.

Q10: What if I am not home when my package is delivered?

A: For U.S. deliveries, the carrier will leave the package at your door, in your mailbox (if small enough), or with a neighbor. If the area is unsafe, the carrier may leave a notice for pickup at the local post office or UPS/FedEx facility. We cannot guarantee that a signature will be obtained unless you pay for “Signature Required.”

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21. Contact Us for Shipping Support

If you have any shipping‑related question or issue not covered here, please reach out. We are here to help.

Phone (fastest for urgent shipping issues): +1 719 4960841 (Monday–Friday, 9 AM–6 PM MT)

Email (best for attaching screenshots or tracking numbers): revettekerwin993@outlook.com

When contacting us about a shipping issue, please include:

• Your order number (AMC‑xxxxx)

• The email address used at checkout

• The tracking number (if you have it)

• A clear description of the issue (e.g., “Package shows delivered but not received,” “Tracking hasn’t updated in 10 days”)

• Photos (for damaged packages)

Response time guarantee: We will acknowledge your shipping inquiry within 4 business hours and provide a resolution or update within 1 business day.

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Final Words

At Easy Company Outfitter LLC, we treat every package as if it were going to a family member. We pack with care, label clearly, and choose reliable carriers. While we cannot control every delay (weather, customs, carrier errors), we promise to communicate honestly and make things right when the fault is ours.

Thank you for trusting us with your order. Now go ahead – find your perfect t‑shirt at easycompany.store and wear your story.