Asked Questions (FAQ)

Welcome to the Easy Company Outfitter LLC Frequently Asked Questions (FAQ) page. We have organized the most common questions into categories to help you find answers quickly. If you cannot find what you are looking for, please contact our customer support team directly at +1 719 4960841 or revettekerwin993@outlook.com. We typically respond within 4 business hours.

1. Orders & Account Management

Q1: Do I need to create an account to place an order?

A: No. You can check out as a guest. Simply add items to your cart, proceed to checkout, and enter your shipping and payment information. However, creating an account allows you to save your address, view order history, track shipments more easily, and receive exclusive offers. Account creation is free and takes less than one minute.

Q2: How do I track my order?

A: Once your order ships, we send a shipping confirmation email containing a tracking number and a link to the carrier’s website (USPS, UPS, FedEx, or a regional carrier depending on your location). You can also log into your account (if you created one) and click on “Order History” to view tracking information. If you did not receive a tracking email within 5 business days (U.S.) or 10 business days (international) after placing your order, please check your spam folder. If it is still missing, contact us at revettekerwin993@outlook.com with your order number.

Q3: Can I change or cancel my order after placing it?

A: You have a 2‑hour window after placing your order to request changes (address, size, color) or a full cancellation. Call us immediately at +1 719 4960841 for the fastest service. After 2 hours, your order may have already been sent to our fulfillment center for printing and packing. If it has not yet been processed, we may still be able to cancel it, but we cannot guarantee. After 12 hours, cancellations are almost never possible. If cancellation is not possible, you can return the item(s) under our standard 30‑day return policy once you receive them.

Q4: I forgot my password. How do I reset it?

A: On the login page, click “Forgot Password?” Enter the email address associated with your account. We will send you a password reset link within 5 minutes. If you do not receive the email, check your spam folder. If you still have issues, email us at revettekerwin993@outlook.com and we will manually reset your account.

Q5: Can I order by phone instead of online?

A: Yes. You may call +1 719 4960841 during business hours (Monday–Friday, 9 AM–6 PM MT) to place an order. Our representatives will take your information and process the order manually through our secure Stripe terminal. Phone orders are subject to the same terms and conditions as online orders.

Q6: How do I check my order status without an account?

A: Email us at revettekerwin993@outlook.com with your order number (AMC‑xxxxx) and the email address you used at checkout. We will reply with the current status (pending, printing, shipped, delivered) within 4 business hours.

Q7: What happens if I enter the wrong shipping address?

A: Contact us immediately (within 2 hours of placing the order) at +1 719 4960841. If we catch it before the order is shipped, we can correct the address at no charge. If the order has already shipped, you will need to contact the carrier (USPS, UPS, etc.) to request a redirect. We are not responsible for packages delivered to an incorrect address you provided. If the package is returned to us as undeliverable, we will contact you to arrange reshipment at your cost (shipping fee applies).

Q8: Can I order multiple items to be shipped to different addresses?

A: Not in a single checkout. You would need to place separate orders for each shipping address. We do not offer split‑shipment checkout at this time.

Q9: Do you accept purchase orders (POs) from schools or businesses?

A: For bulk orders (20+ units), yes, we accept purchase orders from verified institutions. Please email revettekerwin993@outlook.com with “PO REQUEST” in the subject line. For single or small orders, we require payment at checkout via credit card.

2. Products – T‑Shirts, Sizing, Materials

Q10: What type of fabric do you use for your t‑shirts?

A: Our standard t‑shirts are made from 100% ring‑spun cotton (fabric weight: 4.3 oz for lighter styles, 6.0 oz for heavier premium styles). Ring‑spun cotton is softer, more durable, and resists pilling better than conventional cotton. Some of our hoodies and long‑sleeve shirts use a cotton‑polyester blend (typically 80% cotton / 20% polyester) for added warmth and reduced shrinkage. Each product page lists the exact fabric composition.

Q11: Are your shirts pre‑shrunk?

A: Most of our ring‑spun cotton t‑shirts are pre‑shrunk. However, we still recommend washing in cold water and tumble drying on low heat to preserve fit and print quality. Expect minimal shrinkage (less than 3%) if you follow care instructions.

Q12: How do I find my correct size?

A: Every product page on easycompany.store includes a detailed size chart with measurements for chest width (armpit to armpit), body length (from high shoulder to hem), and sleeve length. For the most accurate fit:

  • Measure a t‑shirt you already own and like the fit of.

  • Compare those measurements to our size chart.

  • If you are between sizes, we recommend sizing up for a relaxed fit or sizing down for a slim fit.

General guidelines (men’s/unisex sizing):

  • Small: Chest 34–36 inches

  • Medium: Chest 38–40 inches

  • Large: Chest 42–44 inches

  • XL: Chest 46–48 inches

  • 2XL: Chest 50–52 inches

  • 3XL: Chest 54–56 inches (select styles only)

Q13: Do you offer women’s fitted t‑shirts?

A: Yes. Many of our designs are available in women’s fit (shorter sleeves, tapered waist). Look for “Women’s” in the product title. Women’s sizes run smaller than unisex sizes; please consult the specific size chart on the product page.

Q14: How do I care for my printed t‑shirt?

A: To maximize the life of your print:

  • Wash: Turn the shirt inside out. Use cold water (max 30°C / 85°F). Use a gentle cycle.

  • Detergent: Use mild detergent. Avoid bleach, fabric softeners, or optical brighteners.

  • Dry: Tumble dry low or hang dry. High heat can crack the print.

  • Iron: Do not iron directly on the print. Iron the inside of the shirt or use a pressing cloth. Following these steps, your design will stay vibrant for over 50 washes.

Q15: Will the design fade or crack over time?

A: We use direct‑to‑garment (DTG) printing with water‑based, phthalate‑free inks that bond with the fabric fibers. When cared for properly (see Q14), our prints resist cracking and fading significantly longer than traditional screen prints. However, all prints eventually show wear after many washes. We offer a 90‑day warranty against premature cracking or fading (normal wear and tear excluded). If your print fails within 90 days, contact us for a free replacement.

Q16: Do you sell hoodies, sweatshirts, or other apparel?

A: Yes. In addition to t‑shirts, we offer:

  • Crewneck sweatshirts (80% cotton / 20% polyester)

  • Zip‑up hoodies

  • Pullover hoodies

  • Long‑sleeve t‑shirts

  • Youth t‑shirts (sizes XS–XL for children 4–14 years)

  • Toddler t‑shirts (sizes 2T–5T)

All apparel items use the same high‑quality printing process and fabric standards.

Q17: The color I see on my screen looks different from the actual shirt. Why?

A: Monitor and device screens vary in brightness, contrast, and color calibration. We photograph our products under professional studio lighting to represent colors as accurately as possible, but slight variations (typically 5–10%) are normal and not considered defects. If you are extremely sensitive to color accuracy, we recommend ordering a sample first.

Q18: Do you offer plus sizes (beyond 2XL)?

A: Yes. Select designs are available in 3XL and some in 4XL and 5XL. Use the size filter on our website to see which products offer extended sizing. Please note that plus‑size items may have a slightly higher price due to additional fabric costs.

Q19: Can I request a sample before placing a large order?

A: Yes. For wholesale or bulk inquiries (20+ units), we offer sample orders at a discounted rate (typically 50% off retail plus shipping). Email revettekerwin993@outlook.com with “SAMPLE REQUEST” and include the specific design, size, and color you want to test.

Q20: Are your products ethically sourced?

A: We partner with suppliers who adhere to the WRAP (Worldwide Responsible Accredited Production) certification standards. Our blank garments are sourced from manufacturers that prohibit child labor, forced labor, and unsafe working conditions. We do not claim to be 100% sustainable, but we are continuously working to reduce our environmental footprint.

3. Payment & Billing

Q21: What payment methods do you accept?

A: We accept:

  • Credit cards: Visa, Mastercard, American Express, Discover

  • Debit cards with a Visa or Mastercard logo

  • Apple Pay (on compatible devices/browsers)

  • Google Pay (on compatible devices/browsers)

We do not accept PayPal, Venmo, Cash App, bank transfers, checks, money orders, or cryptocurrency.

Q22: Is it safe to use my credit card on your website?

A: Absolutely. We use Stripe, a PCI Service Provider Level 1 certified processor (the highest security level in the payment industry). All card data is encrypted using 256‑bit SSL. We never store your full card number on our servers. For more details, see our Payment Methods and Privacy Policy pages.

Q23: Why was my card declined even though I have enough money?

A: Common reasons for declines:

  • Incorrect CVV (3‑digit code on back of card; 4‑digit on front for Amex)

  • Billing address mismatch – your billing zip code must match what your bank has on file.

  • Bank fraud prevention – some banks automatically block first‑time purchases from new merchants. Call your bank to authorize the transaction.

  • Insufficient funds – even if you think you have enough, check your available credit.

  • Card type not accepted – prepaid cards sometimes block international or online transactions.

If the issue persists, try a different card or use Apple Pay/Google Pay. You can also contact us at +1 719 4960841 for assistance.

Q24: When will my credit card be charged?

A: We place an authorization hold immediately at checkout. The actual charge is captured when your order is confirmed (typically within 1–2 hours). If we cannot fulfill your order, we void the authorization (release the hold), which may take 1–7 business days depending on your bank.

Q25: Do you charge sales tax?

A: For U.S. customers, sales tax is calculated automatically based on your shipping address and state laws. We collect and remit sales tax in all states where we have nexus (currently Utah, California, and any state where our fulfillment centers operate). For international orders, you are responsible for any VAT, GST, customs duties, or import fees.

Q26: Can I pay in a currency other than USD?

A: Our website displays approximate conversions to CAD, GBP, EUR, AUD, and JPY based on your IP address. However, all charges are processed in U.S. Dollars (USD) . Your bank or card issuer will apply their own exchange rate. Stripe does not add hidden conversion fees.

Q27: I was charged twice for the same order. What happened?

A: This is usually a duplicate authorization. If you clicked “Pay Now” twice due to a slow internet connection, Stripe may have created two authorizations. Only one will convert to an actual charge; the other will drop off within 1–7 business days. If both post as completed charges, please email revettekerwin993@outlook.com with your order number and a screenshot of your statement. We will refund the duplicate immediately.

Q28: Do you offer “Buy Now, Pay Later” options like Afterpay or Klarna?

A: Not at this time. We are evaluating these options for 2025. Currently, you must pay the full amount at checkout.

Q29: How do I get a receipt for my order?

A: Your order confirmation email serves as your receipt. If you need a separate PDF invoice (e.g., for expense reporting), email revettekerwin993@outlook.com with your order number and “INVOICE REQUEST” in the subject line. We will send a PDF within one business day.

4. Shipping & Delivery

Q30: How long does shipping take within the United States?

A: Standard shipping (USPS Ground Advantage or UPS Ground): 3–7 business days after your order is shipped (not after ordering). Processing time (from order to shipment) is typically 2–5 business days. Total time from order to delivery: 5–12 business days for most U.S. addresses. Expedited shipping options (UPS 2nd Day Air, UPS Next Day Air) are available at checkout for an additional fee. Expedited orders are prioritized in our fulfillment queue.

Q31: Do you ship internationally?

A: Yes. We ship to over 40 countries, including Canada, United Kingdom, Australia, New Zealand, most of the European Union, Japan, South Korea, and Singapore. For a full list, please see our Shipping Policy or start checkout – if your country is not in the dropdown, we do not currently ship there. International delivery times: 6–14 business days after shipment, depending on customs clearance.

Q32: How much does shipping cost?

A: Shipping costs are calculated at checkout based on weight, destination, and shipping method. Estimates:

  • U.S. standard (1 t‑shirt): $4.99 – $6.99

  • U.S. standard (2–3 t‑shirts): $6.99 – $8.99

  • U.S. standard (hoodie): $7.99 – $9.99

  • Canada standard: $9.99 – $15.99 USD

  • International (other countries): $14.99 – $29.99 USD

Free standard shipping is offered on U.S. orders over $75 (after discounts, before tax).

Q33: Can I get faster shipping?

A: Yes. At checkout, you may select:

  • UPS 2nd Day Air (U.S. only) – arrives in 2 business days after shipment.

  • UPS Next Day Air (U.S. only) – arrives in 1 business day after shipment.

  • DHL Express (international) – 2–5 business days.

Expedited shipping fees are non‑refundable unless the delay is our fault.

Q34: My tracking number shows “delivered” but I did not receive the package. What do I do?

A: First, check with neighbors, family members, or your building’s mailroom. Sometimes carriers mark packages as delivered a day early. Wait 24 hours. If still missing, contact the carrier (USPS, UPS, FedEx) to open a claim. We will assist you by providing proof of shipment, but we are not responsible for lost or stolen packages after delivery confirmation by the carrier. For future orders, consider shipping to a more secure location (e.g., work address, locker).

Q35: Can I change my shipping address after the order has shipped?

A: No. Once a package is in the carrier’s hands, we cannot redirect it. You may be able to request a “delivery change” via the carrier’s website (e.g., USPS Package Intercept) for a fee, but this is not guaranteed. If the package is returned to us as undeliverable, we will contact you to arrange reshipment at your cost.

Q36: Do you ship to PO Boxes or APO/FPO addresses?

A: Yes. We ship to U.S. PO Boxes via USPS. We also ship to APO (Army Post Office), FPO (Fleet Post Office), and DPO (Diplomatic Post Office) addresses using USPS. Please allow extra delivery time (up to 21 business days) for APO/FPO addresses.

Q37: Why is my international order delayed in customs?

A: Customs clearance times vary by country. Some countries hold packages for inspection, require additional documentation, or charge import duties. We have no control over customs delays. We recommend contacting your local customs office with your tracking number. We provide accurate commercial invoices with every international shipment to minimize delays.

Q38: Will I have to pay customs fees or import duties on my international order?

A: Possibly. You are the importer of record and are responsible for any taxes, duties, or fees imposed by your country. These are not collected at checkout. We recommend checking with your local customs office before ordering to understand potential charges. If you refuse to pay duties and the package is abandoned or returned to us, we will refund the product price but not the original shipping cost, and you may be charged a return shipping fee.

5. Returns, Refunds & Exchanges

Q39: What is your return policy?

A: We offer a 30‑day satisfaction guarantee from the date of delivery. You may return most items for a full refund (excluding original shipping costs) if they are unworn, unwashed, and with tags attached. See our full Refund and Return Policy for details. Final sale items (clearance, custom, underwear, face masks) are non‑returnable.

Q40: How do I start a return?

A: Email revettekerwin993@outlook.com with your order number and reason for return. We will issue a Return Authorization (RA) number and provide return instructions. Do not send items back without an RA number – they may be refused. For defective or wrong items, we will provide a prepaid return label. For change‑of‑mind returns, you pay return shipping unless you choose store credit (then we pay).

Q41: How long does it take to get a refund?

A: Once we receive your return, we inspect it within 2 business days. Refunds are then processed via Stripe within 5 business days. Your bank may take an additional 5–10 business days to post the credit to your statement. Total time from us receiving the return to seeing money back in your account: typically 7–15 business days.

Q42: Can I exchange a shirt for a different size?

A: We do not offer direct exchanges. Instead, you return the item for store credit (we pay return shipping) and then place a new order for the correct size. Store credit is issued with a 10% bonus (e.g., return a $30 shirt, receive $33 credit). This is faster and more reliable than traditional exchanges.

Q43: What if my shirt is defective (print cracked, hole, wrong design)?

A: Contact us within 14 days of delivery with photos. We will send you a free replacement at no cost (including shipping). You usually do not need to return the defective item. If the defect is our error (wrong size/design sent), we will also refund any original shipping charges if you prefer a refund instead of a replacement.

Q44: Can I return a gift?

A: Yes. The gift recipient can initiate a return. The refund will go back to the original purchaser’s payment method unless you request store credit for the recipient. Please include the order number and note that it is a gift.

Q45: What if I lost the return form or original packaging?

A: You do not need the original packaging. Use any sturdy box or poly mailer. You also do not need a printed return form – just write your RA number clearly on the outside of the package and include a note with your order number inside.

Q46: Do you charge restocking fees?

A: No. Never. We do not charge restocking fees for any return, even change of mind.

Q47: Can I return an item after 30 days?

A: Between 31 and 60 days, you may receive store credit (not cash refund) at 80% of the product value. After 60 days, no returns are accepted.

6. Custom Designs & Wholesale

Q48: Do you offer custom t‑shirt printing for my own design?

A: Yes, for bulk orders of 20 or more units. We can print your custom artwork on our blank t‑shirts. Email revettekerwin993@outlook.com with “CUSTOM QUOTE” and attach your design file (AI, EPS, PDF, or high‑res PNG). We will provide a quote within 2 business days. For small quantities (1–19 units), we do not offer custom printing.

Q49: What file formats do you accept for custom designs?

A: We accept:

  • Vector files: AI, EPS, SVG (preferred)

  • High‑resolution raster: PNG or PSD (minimum 300 DPI, transparent background)

  • PDF (with embedded vectors)

We do not accept low‑resolution JPGs, screenshots, or images with watermarks.

Q50: How much does a wholesale order cost?

A: Wholesale pricing depends on quantity, garment type, and number of print colors. Typical discounts:

  • 20–49 units: 15% off retail

  • 50–99 units: 20% off retail

  • 100–199 units: 25% off retail

  • 200+ units: 30% off retail

Contact us for a formal quote. Wholesale orders require a minimum of 20 identical items (same design, size, color).

Q51: What is your turnaround time for wholesale orders?

A: Standard wholesale turnaround is 7–14 business days after artwork approval and payment. Rush production (3–5 business days) is available for a 20% surcharge.

Q52: Can I order a sample before committing to a wholesale order?

A: Yes. We offer sample orders (1–5 pieces) at 50% off retail plus shipping. Samples are printed exactly as your final wholesale order would be. Email us to request a sample.

Q53: Do you offer private labeling (my brand tag on the shirt)?

A: Yes, for wholesale orders of 100+ units. We can sew your custom neck label (provided by you or sourced by us at additional cost). There is a one‑time setup fee of $50 for private labeling.

7. Website & Technical Issues

Q54: I am getting an error when I try to check out. What should I do?

A: Try these steps:

  1. Clear your browser cache and cookies.

  2. Use a different browser (Chrome, Firefox, Safari, Edge).

  3. Disable any VPN or ad‑blocker temporarily.

  4. Try using incognito/private mode.

  5. Use a different device (phone instead of computer). If the issue persists, take a screenshot of the error and email it to revettekerwin993@outlook.com. We will investigate.

Q55: The website is slow or not loading. Is it down?

A: We monitor our site 24/7. If you are experiencing slowness, it may be your internet connection or a temporary hosting issue. You can check our server status by visiting a third‑party “is it down” site or simply wait 5 minutes and refresh. If the issue lasts more than 30 minutes, please email us.

Q56: How do I unsubscribe from marketing emails?

A: Scroll to the bottom of any marketing email and click the “Unsubscribe” link. You will be removed within 48 hours. You may still receive transactional emails (order confirmations, shipping updates, return communications) even after unsubscribing from marketing.

Q57: Can I use a discount code and a store credit on the same order?

A: Yes, our checkout system allows one discount code and one store credit code per order. Store credit codes are applied as a gift card.

Q58: I forgot to apply my discount code at checkout. Can I get a retroactive discount?

A: No. Discount codes must be applied at the time of purchase. We cannot adjust order totals after payment is processed. If you cancel the order (within 2 hours) and reorder with the code, that is permitted.

8. Security & Privacy

Q59: Is my personal information safe with you?

A: Yes. We use SSL encryption (256‑bit) on all pages. We never sell, rent, or share your personal information with third parties for marketing purposes. We only share data necessary to fulfill your order (e.g., your name and address with the shipping carrier, payment data with Stripe). See our Privacy Policy for full details.

Q60: Do you store my credit card information?

A: No. We do not store full credit card numbers. Stripe stores a secure token representing your card if you choose to save it for future purchases. You can delete saved cards from your account dashboard at any time.

Q61: What should I do if I receive a suspicious email claiming to be from Easy Company Outfitter LLC?

A: Do not click any links. Check the sender’s email address – our official emails come from @easycompany.store or revettekerwin993@outlook.com. If you are unsure, forward the suspicious email to revettekerwin993@outlook.com and then delete it. We will never ask for your password or full credit card number via email.

Q62: Can I request that you delete my account and personal data?

A: Yes. Under CCPA (California Consumer Privacy Act) and GDPR (for EU customers), you have the right to request deletion. Email revettekerwin993@outlook.com with “DELETE MY DATA” and your account email. We will delete all personal information except data required for legal or fraud prevention purposes (e.g., transaction records we must keep for tax purposes).

9. Promotions & Discounts

Q63: How do I get notified about sales and new designs?

A: Sign up for our email newsletter at the bottom of any page on easycompany.store. You can also follow us on Instagram (@ambercat.llc) for flash sales and exclusive follower codes.

Q64: Do you offer a first‑time customer discount?

A: Yes. New subscribers to our email list receive a 10% off coupon for their first order. The code is sent immediately after signup and can be used at checkout.

Q65: Can I combine multiple discount codes?

A: No. Only one discount code (e.g., “WELCOME10”) can be applied per order. However, you can combine a discount code with store credit (which acts like a gift card).

Q66: Do you have a loyalty or rewards program?

A: Not yet. We are developing a loyalty program expected to launch in mid‑2025. Existing customers will be notified via email when it is live.

Q67: Why was my discount code not applied at checkout?

A: Possible reasons:

  • The code expired.

  • The code is for a specific product category (e.g., only t‑shirts, not hoodies).

  • Your order total is below the minimum spend (if any).

  • The code was already used (if single‑use).

  • Typo – copy and paste the code exactly.

If you believe the code should work, email us before placing your order. We cannot retroactively apply codes.

10. International Orders

Q68: Which countries do you ship to?

A: We currently ship to: USA, Canada, United Kingdom, Australia, New Zealand, Germany, France, Italy, Spain, Netherlands, Belgium, Austria, Switzerland, Ireland, Denmark, Sweden, Norway, Finland, Poland, Japan, South Korea, Singapore, and Hong Kong. For a full, up‑to‑date list, see the country dropdown at checkout.

Q69: How are international shipping costs calculated?

A: Costs are based on weight and destination zone. We offer two international options:

  • Standard International (USPS or local postal carrier): 6–14 business days, $14.99 – $24.99 USD.

  • DHL Express: 2–5 business days, $24.99 – $49.99 USD.

Free international shipping is not offered at this time.

Q70: Will I have to pay VAT or import duties?

A: Yes, in most cases. You are the importer. For EU countries, you may be charged VAT upon delivery. For the UK, VAT may be collected at checkout for orders under £135 (thresholds change; we recommend checking). We are not responsible for these fees. If you refuse to pay duties and the package is abandoned, you will not receive a refund.

Q71: My international order has been stuck in customs for two weeks. What can I do?

A: Contact your local customs office with your tracking number. They may require additional information or payment of duties. We cannot expedite customs. If the package is eventually returned to us (after months), we will refund the product price minus a 20% restocking fee to cover return shipping.

Q72: Do you offer international returns?

A: Yes, but return shipping is expensive. For defective items, we will reimburse reasonable return shipping (up to $20 USD) or simply send a replacement without requiring a return. For change of mind, we strongly recommend store credit (we pay return shipping) rather than a cash refund (you pay return shipping). Many international customers find it cheaper to donate the item locally and accept a partial store credit.

11. Gift Cards & Store Credit

Q73: Do you sell gift cards?

A: Yes. Digital gift cards are available in denominations of $25, $50, $75, $100, and $200. They are delivered via email within minutes. Gift cards never expire and can be used for any product on our website.

Q74: How do I redeem store credit?

A: Store credit codes are sent via email. At checkout, enter the code in the “Gift card or store credit” field. The amount will be deducted from your order total. If your order total is less than the credit, the remaining balance stays on the code for future use.

Q75: Can I use store credit and a credit card on the same order?

A: Yes. Apply your store credit first. Any remaining balance can be paid with a credit card, Apple Pay, or Google Pay.

Q76: Can I transfer store credit to another person?

A: Yes. Simply forward the email containing the store credit code to the recipient. The code is not tied to a specific name.

Q77: What happens to my store credit if I return an item I bought with store credit?

A: The refund will be issued as new store credit (not cash). This preserves the original nature of the payment method.

12. Customer Service & Contact

Q78: How can I contact customer support?

A:

  • Phone: +1 719 4960841 (Monday–Friday, 9 AM–6 PM MT)

  • Email: revettekerwin993@outlook.com (best for detailed questions or attaching photos)

  • Contact form: Available on our Contact Us page.

We do not offer live chat at this time.

Q79: What is your response time?

A: We guarantee a response within 4 business hours for emails and contact form submissions during business days. Phone calls are answered immediately during business hours (average hold time under 2 minutes). For emails sent after 6 PM MT or on weekends, you will receive a reply by the next business day.

Q80: Do you have a physical store I can visit?

A: No. Our address at 7533 S Center View Ct Ste R, West Jordan, UT, is a corporate office and returns processing center, not a retail store. We do not have a public storefront. All sales are online only.

Q81: Can I speak to a manager if I am unhappy with the support I received?

A: Yes. If you feel your issue was not resolved fairly, email revettekerwin993@outlook.com with “ESCALATION” in the subject line. Include your original ticket number (if any) and a summary of the issue. Management reviews escalations on Tuesdays and Thursdays and will respond within 3 business days.

Q82: Do you have a complaints procedure?

A: Yes. Step 1: Contact our standard support team. Step 2: If not satisfied, request escalation to management. Step 3: If still unresolved, you may file a dispute with the Better Business Bureau (BBB) or pursue arbitration as outlined in our Terms and Conditions. We strive to resolve all complaints amicably.

Q83: How do I report a problem with the website (broken link, typo, etc.)?

A: Email revettekerwin993@outlook.com with “WEBSITE ISSUE” in the subject line and include the page URL and a description. We appreciate your help in improving our site.

Q84: Can I leave product reviews?

A: Yes. After receiving your order, you will receive an email inviting you to leave a review. You can also leave reviews directly on each product page (requires an account). We read every review and use feedback to improve our designs and quality.

Q85: Do you have an affiliate program?

A: Not yet. We are exploring an influencer/affiliate program for 2025. If you are a content creator with a relevant audience, email revettekerwin993@outlook.com with “AFFILIATE INTEREST” and your social media handles. We will contact you when the program launches.

Q86: What is your policy on hate speech or offensive designs?

A: We do not print or sell designs that promote hate speech, racism, sexism, homophobia, religious intolerance, or violence. If you see a design on our site that you believe violates this standard, please report it to revettekerwin993@outlook.com. We review all reports within 24 hours and will remove any design that violates our content policy.

Still Have Questions?

We understand that no FAQ can cover every possible question. If you did not find the answer you were looking for, please do not hesitate to reach out.

Contact us directly:

  • 📞 Phone: +1 719 4960841

  • ✉️ Email: revettekerwin993@outlook.com

  • 🏢 Mail: 7533 S Center View Ct Ste R, West Jordan, UT, 84084

We are here to help. Thank you for choosing Easy Company Outfitter LLC.